Fulfillment, Refund, and Cancellation Policy

Thank you for shopping with us! We are committed to providing quality service and a smooth purchasing experience through our Accessible & Affordable Backyard Compost Bins, Rain Barrels, and Accessories program. Please review our policy regarding order fulfillment, refunds, and cancellations.

Order Fulfillment
All orders placed through our website are fulfilled locally, with items available for pickup on a scheduled date provided at the time of purchase. Pickup dates and locations vary depending on the county and are listed clearly at the top of each store and in your confirmation email.

Pickup Details
It is the customer’s responsibility to review the pickup date and location prior to completing their order. Reminders will be sent via email prior to the scheduled pickup date.

Refunds and Cancellations
We understand that plans can change. We offer full refunds or cancellations under the following conditions:

• Refunds and cancellations must be requested prior to the posted pickup date for your specific order.

• Requests made after the scheduled pickup date are not eligible for refund or cancellation, as products are prepared and delivered based on your order.

• To request a cancellation or refund, please email us at jeff@compostersale.com with your order number and reason for the request.

No-Shows
Orders not picked up on the designated date will not be refunded unless a cancellation was requested in advance, as outlined above.

Contact Us
If you have any questions about your order, pickup, or our policies, please contact us at jeff@compostersale.com or call 234-COMPOST.